Cookie & Privacy Policy

Douglas Gill International Limited is committed to preserving the privacy of all visitors to Please read the following Privacy Policy to understand how we use and protect the information that you provide to us in accordance with the new EU General Data Protection Regulation (GDPR).
By using, registering on or placing an order on our Site you consent to the collection, use and transfer of your information under the terms of this Privacy Policy.


1.1 The following words and expressions have the following meanings unless inconsistent with the context:

“DPO – Data Protection Officer”

Mr H Baginski who is contactable by post at Gill, Manor House Road, Long Eaton, Nottingham, England, NG10 1LR;


a small amount of data sent from the server, which is then stored on your computer’s hard disc drive;


The EU General Data Protection Regulation (replaces the Data Protection Act 1998 as of 25th May 2018);

“data processors”
“personal data”
“process” or “processing”
“sensitive personal data”

as defined by GDPR;


“we”, “us” or “our”

Douglas Gill International Limited, registered in England and Wales under number 1967176, whose principal place of business and registered office is Gill, Manor House Road, Long Eaton, Nottingham, England, NG10 1LR who maybe contacted at [email protected]; and

“you”, “your”

an individual, company, or firm accessing our Site.


2.1 This Privacy Policy is a statement as to how we shall process your personal data. We take the security and privacy of you and your personal data very seriously and we are committed to safeguarding your privacy on line in accordance with GDPR. Please be aware that communications over the internet, such as emails, are not secure unless they are encrypted. We do not accept any responsibility for any unauthorised access or loss of personal data beyond our control. You may access most areas of our Site without registering with us. Certain areas of our Site are only open to you if you register.
2.2 Our primary reason for collecting your personal data are processing your orders for goods from our Site, to address enquiries which you may make on our Site from time to time and provide you with the most efficient service possible. We do not anticipate collecting or processing sensitive personal data about you.
2.3 This Privacy Policy may change from time to time so please check it periodically.
Our Site may contain links to other websites. Please note that we are not responsible for the privacy practices of such other third party websites and advise you to read the privacy statements of each website you visit which collects personal information.


3.1 What personal data do we process and where do we get it from?
3.1.1 When you contact us via the “Contact Us” form on our Site, or email us, or register on our Site we will collect personal data from you.
3.1.2 When you contact us over the telephone we may collect personal data from you.
3.1.3 Personal information may also be obtained automatically by your internet browser.
3.1.4 Personal information obtained by us from customer surveys and/or offers.
3.1.5 If you place an order for goods and when you subsequently submit payment for that order we will collect personal data from you.
3.1.6 The types of personal data which we may collect from you could include, for example, your name, your contact details (such as your address, telephone number and email address), credit / debit card information and other information collected on registration, in the “Contact Us” form or testimonial you may submit on our Site.
3.1.7 We may also collect non-personally identifiable information about your visit to our Site through the use of cookies. This information may include, for example, the pages which you browse. This information helps us to better manage and develop our Site.


4.1 We will process your personal data so that:
4.1.1 we can process your orders for goods from our Site subject to the terms and conditions of our Site;
4.1.2 we can fulfil our obligations to you under any contract for the supply of goods subject to the terms and conditions of our Site;
4.1.3 we can deal with the general queries you raise from time to time through the “Contact Us” form on our Site, by post, by email, by fax or by telephone ;
4.1.4 we can process any payment made by you; and
4.1.5 we can process your registration details.
4.2 Other purposes for which we may process your personal data are:
4.2.1 the general administration of your records by us;
4.2.2 the general maintenance of our database and records by us;
4.2.3 for security purposes to protect your personal data held and/or processed by us;
4.2.4 to contact you for market research purposes;
4.2.5 to maintain records of payments made by you;
4.2.6 for our general marketing purposes unless you have notified us to the contrary.
4.3 When you enter our Site, your computer will automatically be issued with a cookie. Cookies in themselves do not identify the individual user, just the computer used. Many websites do this whenever a user visits their website in order to track traffic flows. If you wish to reject our cookie, you can configure your browser to do so (see our Cookies Policy above), alternatively you can ask your internet browser to alert you when a cookie is being set up.
4.4 You acknowledge that by providing personal data to us, you consent to the processing of your personal data in accordance with this Privacy Policy.


5.1 Our data processors.
5.2 Such couriers used by us from time to time for the purposes of delivering goods ordered by you.
5.3 Such financial service providers used by us from time to time for the purpose of processing payment for goods.
5.4 Such marketing companies used by us from time to time.


6.1 Under GDPR you have the following rights:

The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling
You have the right to object to your personal data being used for ‘direct marketing’ and/or ‘host mailing’ purposes. You can change your options in relation to the information you wish to receive at any time by contacting our Data Protection Officer in writing by post.
6.2 As mentioned above you can set your internet browser to refuse cookies or you can ask your internet browser to alert you when a cookie is being set up (see our Cookies Policy above).
6.3 You have the right under the GDPR to request from us information as to what personal data we are processing about you. Such requests should be made in writing by post to the Data Protection Officer. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. We will provide you with the relevant information without undue delay and at the latest within one month from receipt of such a request.
6.4 You have other rights under GDPR as detailed above in relation to our processing of your personal data. You can read more about your rights in detail on the Information Commissioner’s Office website.


7.1 We are committed to the security of your personal data. All of our employees and sub-contractors with access to your personal data and/or who are associated with the processing of that data are contractually obliged to respect the confidentiality of your personal data in accordance with GDPR.
7.2 We have implemented technology measures and security policies to protect the personal data that we have in our control from unauthorised access, improper use, alteration, unlawful or accidental destruction or accidental loss.


8.1 This Privacy Policy only applies to the collection and use of your personal data provided to us and not to personal data you may provide directly to third parties (including but without limitation to the operator of third party website linked to our Site). Any third parties will have their own policies in respect of processing personal data you provide to them and/or your personal data that we may disclose to them in accordance with this Privacy Policy.


9.1 If you have any queries about our processing or use of your personal data you should write, in the first instance to our Data Protection Officer.

9.2 If you want to learn more about your rights regarding your personal data and GDPR, you should contact the Information Commissioner’s office information line on: +44 (0)1625 545745 or visit their website at


10.1 In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.


11.1 When you consent, we will send you marketing communications and news concerning Gill’s products, services, promotions, surveys, or competitions that may be of interest to you. You can opt- out at any time after you have given your consent. We will only contact you by SMS if you have expressly agreed to receive mobile marketing alerts.
11.2 The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS and email.


Emails: By clicking the ‘unsubscribe’ link on each emails

Texts (SMS):

By replying ‘STOP’
All: By contacting us at the following address: [email protected]


lf you are an existing customer of Gill (for example, if you have placed an order with us), we may use the contact details you provided to send you marketing communications about similar Gill products or services where permitted by applicable law (unless you have opted-out). In other cases, we ask for your consent to send you marketing information.


We may use the information that you provide to us as well as information from other Gill products or services – such as your use of Gill’s Platform – to personalize communications on products and services that may be interesting for you. In doing so, we may combine the information you provide to us with information that we create about your online activity, including internal insights and analysis.