Sales Return / Exchange Policy
We want you to be totally satisfied with your new Gill product. You can return any unwanted current item, within 30 days of purchase for a full refund or exchange. The item must be the original condition in which it was supplied. Original packaging and hang tags supplied Gill must be intact. Allow up to 2 billing cycles for any credit to appear to your credit card statement.
For current and regularly priced items, please submit your request for an exchange or refund within 30 days of the date of the original transaction.
We suggest that you send the item(s) using a shipping method that will provide you with a tracking number and request a signature upon delivery. Please make sure that the shipping is prepaid and the package is insured for full replacement value. You (the customer) are responsible for return shipping costs.
Please complete and print the below form to request your refund or exchange. Please use your order number as your return RA#.
It is helpful to include a copy of your web store invoice and packing slip with the returned package for prompt credit. Keep a record of your shipment until you have received your replacement, credit or refund.
Our Return Shipping Address is:
Gill North America , Inc.
Attn: Returns Department
1025 Parkway Industrial Park Drive
Buford , GA 30518
If you are returning the item(s) for exchange, please note the item(s) that you would like in return. The price difference and the new shipping charges will be applied to the credit card that is referenced on your return notice. You (the customer) are responsible for returning the goods in a re-saleable condition (including original packaging)
The turnaround time for returns and exchanges is approximately 7-10 business days from the date we receive your package. All exchanges are processed to ship via Ground unless otherwise specified.
If part or all of your shipment was damaged in transit, please call us immediately at 770-945-0564. Do not discard the package or packaging materials.
Please contact customer services during office hours 8: 30 AM to 5: 30 PM Monday – Friday
Tel: +1 (800)-822-6504
Fax: +1 (800)-368-4445