Cookie & Privacy Policy

  • Cookies Policy

    Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

    A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

    We use the following cookies:

    • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
    • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
    • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
    • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

    You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

    Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies

    You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

    Except for essential cookies, all cookies will expire after 2 years.

  • Privacy Policy

    Douglas Gill International Limited is committed to preserving the privacy of all visitors to Please read the following Privacy Policy to understand how we use and protect the information that you provide to us. 
    By using, registering on or placing an order on our Site you consent to the collection, use and transfer of your information under the terms of this Privacy Policy.

  • 1. Definitions

    1.1 The following words and expressions have the following meanings unless inconsistent with the context:

  • 2. Introduction

    1. 2.1 This Privacy Policy is a statement as to how we shall process your personal data. We take the security and privacy of you and your personal data very seriously and we are committed to safeguarding your privacy on line. Please be aware that communications over the internet, such as emails, are not secure unless they are encrypted. We do not accept any responsibility for any unauthorised access or loss of personal data beyond our control. You may access most areas of our Site without registering with us. Certain areas of our Site are only open to you if you register.
    2. 2.2 Our primary reason for collecting your personal data are processing your orders for goods from our Site, to address enquiries which you may make on our Site from time to time and provide you with the most efficient service possible. We do not anticipate collecting or processing sensitive personal data about you.
    3. 2.3 This Privacy Policy may change from time to time so please check it periodically.
    4. Our Site may contain links to other websites. Please note that we are not responsible for the privacy practices of such other websites and advise you to read the privacy statements of each website you visit which collects personal information.
  • 3. Our Policy for Processing your Personal Data

    1. 3.1 What personal data do we process and where do we get it from?
      1. 3.1.1 When you contact us via the “Contact Us” form on our Site, or email us, or register on our Site we will collect personal data from you.
      2. 3.1.2 When you contact us over the telephone we may collect personal data from you.
      3. 3.1.3 Personal information may also be obtained automatically by your internet browser.
      4. 3.1.4 Personal information obtained by us from customer surveys and/or offers.
      5. 3.1.5 If you place an order for goods and when you subsequently submit payment for that order we will collect personal data from you.
      6. 3.1.6 The types of personal data which we may collect from you could include, for example, your name, your contact details (such as your address, telephone number and email address), credit / debit card information and other information collected on registration, in the “Contact Us” form or  testimonial you may submit on our Site.
      7. 3.1.7 We may also collect non-personally identifiable information about your visit to our Site through the use of cookies. This information may include, for example, the pages which you browse. This information helps us to better manage and develop our Site.
  • 4. What do we do with your Personal Data

    1. 4.1 We will process your personal data so that:
      1. 4.1.1 we can process your orders for goods from our Site subject to the terms and conditions of our Site;
      2. 4.1.2 we can fulfil our obligations to you under any contract for the supply of goods subject to the terms and conditions of our Site;
      3. 4.1.3 we can deal with the general queries you raise from time to time through the “Contact Us” form on our Site, by post, by email, by fax or by telephone ;
      4. 4.1.4 we can process any payment made by you; and
      5. 4.1.5 we can process your registration details.
    2. 4.2 Other purposes for which we may process your personal data are:
      1. 4.2.1 the general administration of your records by us;
      2. 4.2.2 the general maintenance of our database and records by us;
      3. 4.2.3 for security purposes to protect your personal data held and/or processed by us;
      4. 4.2.4 to contact you for market research purposes;
      5. 4.2.5 to maintain records of payments made by you;
      6. 4.2.6 for our general marketing purposes unless you have notified us to the contrary.
    3. 4.3 When you enter our Site, your computer will automatically be issued with a cookie. Cookies in themselves do not identify the individual user, just the computer used.  Many websites do this whenever a user visits their website in order to track traffic flows.  If you wish to reject our cookie, you can configure your browser to do so (see Condition 10 below), alternatively you can ask your internet browser to alert you when a cookie is being set up.
    4. 4.4 You acknowledge that by providing personal data to us, you consent to the processing of your personal data in accordance with this Privacy Policy.
  • 5. Who else gets to see your Personal Data?

    1. 5.1 Our data processors.
    2. 5.2 Such couriers used by us from time to time for the purposes of delivering goods ordered by you.
    3. 5.3 Such financial service providers used by us from time to time for the purpose of processing payment for goods.
    4. 5.4 Such marketing companies used by us from time to time.
  • 6. Your Rights

    1. 6.1 You have the right to object to your personal data being used for ‘direct marketing’ and/or ‘host mailing’ purposes. You can change your options in relation to the information you wish to receive at any time by contacting our Compliance Officer in writing by post.
    2. 6.2 As mentioned above you can set your internet browser to refuse cookies or you can ask your internet browser to alert you when a cookie is being set up (see Condition 10).
    3. 6.3 You have the right under the DPA to request from us information as to what personal data we are processing about you. Such requests should be made in writing by post to the Compliance Officer and should be accompanied by a £10.00 fee. We will provide you with the relevant information within 40 days of receipt of the fee.
    4. 6.4 You have other rights under the DPA in relation to our processing of your personal data.
  • 7. Maintenance of your personal data

    1. 7.1 We are committed to the security of your personal data.  All of our employees and sub-contractors with access to your personal data and/or who are associated with the processing of that data are contractually obliged to respect the confidentiality of your personal data.
    2. 7.2 We have implemented technology measures and security policies to protect the personal data that we have in our control from unauthorised access, improper use, alteration, unlawful or accidental destruction or accidental loss.
  • 8. General application of our Privacy Policy

    1. 8.1 This Privacy Policy only applies to the collection and use of your personal data provided to us and not to personal data you may provide directly to third parties (including but without limitation to the operator of third party website linked to our Site). Any third parties will have their own policies in respect of processing personal data you provide to them and/or your personal data that we may disclose to them in accordance with this Privacy Policy.
  • 9. Contact information

    1. 9.1 If you have any queries about our processing or use of your personal data you should write, in the first instance to our Compliance Officer.
    2. 9.2 If you want to learn more about your rights regarding your personal data, you should contact the Information Commissioner’s office information line on: (0044) 01625 545745 or visit their website at