Telephone: 800-822-6504

Fax: 800-368-4445

Or alternatively, you can contact us via email.
In order to direct your inquiry to the appropriate department, please select from one of the four options below and submit your details.



    Customer Care and Repair Services Process

    Gill has a long standing reputation for having one of the best customer service teams in the industry. We strive to ensure from the moment you contact Gill NA you are served in a friendly and efficient manner. The staff at Gill NA understands and appreciates the demands of the marine environment and we aim to offer you useful and professional advice and service. If you have a customer care concern please email Gill NA at: [email protected]

    The Gill Guarantee

    All Gill products are guaranteed to be free from defects in material and workmanship. This means that you can trust a Gill product to perform. This means that if, after inspection, the product is found to be defective (other than fair wear & tear) we will repair, offer a pro rate replacement or replace free of charge under warranty at our discretion.

    Normal wear and tear is not warranted. Dry Suit seals are not warrantied. Neglect and mishandling of zippers will not be warranted.

    To return a Gill product to Gill NA for warranty inspection , care and / or repair please follow the below listed steps:

    Step #1
    It is mandatory by law that garments are CLEAN when sent to Gill NA for inspection. Our repair vendor will not accept or handle soiled or dirty garments. Clothing that is received by Gill NA that is not clean will not be processed and will be returned to you.

    Step #2

    Enclose your gear and include the completed Warranty Form available here:

    Step #3
    Please ship to :
    Gill North America
    Attn: Gill Garment Care and Repair Department
    1025 Parkway Industrial Park Drive
    Buford, GA 30518

    We strongly recommend you return items via an insured, traceable method such as UPS, Fed‐X or US Priority Mail. Gill North America is not responsible for lost packages or receipt without proof of delivery. We do not perform any repairs on‐site.

    The care and repair evaluation process can take up to two weeks from the date we receive your gear. In some instances, the process may take up to six weeks if additional testing, evaluation or repair is required.

    We reserve the right to replace, pro rate replacement, or repair your gear depending on evaluation results. In some cases styles are no longer available so the latest style of comparable replacement value will be substituted. We will contact you should this be the case.

    To speed up the evaluation the review process even further you may email photos of your product for an initial evaluation. Simply send digital photos of your gear and photo detail with discription of the area you’re concerned about. We will reply by call or email within a few working days. Please email to [email protected]

    If you have any additional questions regarding returning your gear to Gill NA for care and / or repair please contact customer service directly via email [email protected]. We do offer garment a care product line consisting of a spot cleaner, wash in cleaner and re protect spray. Please visit Gill NA .Com or a Gill approved dealer for more information.

    Thank you.

    Customer Care ‐ Gill North America



  • Alternatively you can contact us by USPS:

    Gill North America
    1025 Parkway Industrial Park Drive
    Buford, GA 30518