We want you to be totally happy with your new Gill product. You can return any unwanted item with a valid proof of purchase within 28 days of delivery of the item for a full refund or replacement providing it is unused, in the original condition you received the item from us with all packaging and tags supplied by us intact.

Extended Christmas Returns

To help make your Christmas shopping easier, we're extending our UK returns policy. Any orders placed after the 1st November can be returned until the 12th January 2018, or 28 days after your order date, whichever is later. Normal exclusions apply.

There is no need to contact us when returning your goods.

How to return items

  1. Fill in the returns form.
    Please make sure your order number and contact details are clearly shown, as well as the item(s) you are returning, and the reason you are returning them. If you are exchanging, please indicate which size/item you would like instead. Place this form in your package.
  2. Package your item
    Please use the original packaging where possible, and attach the postage label to your package.
  3. Send your package
    Please use a tracked delivery service to return the items to:

    Ecommerce Returns
    Manor House Road
    Long Eaton
    NG10 1LR
    United Kingdom

If the item is faulty we will refund any delivery charges you incur. Please ensure you use a tracked delivery service.

We'll then process your return or exchange. Refunds are processed within 28 days, and made to the card used to purchase the item.

This does not affect your statutory rights.