Our easy, 30 day returns policy

We want you to be totally happy with your new Gill product so we've made it easy to return your item.

You can return any unwanted item within 30 days of delivery of the item for a full refund or replacement providing it is unused, in the original condition you received the item from us, and with all packaging and tags supplied by us intact.

For customers based in Europe, except Croatia and Malta, please start your return by clicking below:


For orders placed on Ebay and Amazon, please see sections below.


How to return items

  1. Visit the returns portal to start your return by clicking the button above.
  2. Enter your order number and postcode when prompted.
  3. Select which item(s) you would like to return, and indicate the reason for the return.
  4. Confirm your sender information.
  5. Choose a return method. Depending on your location, different local options will be available.
  6. Print your returns label.
  7. You will then receive an email confirmation and regular tracking updates.
  8. Please use the original packaging where possible, and apply the label to the package.

Once received we will process your return or exchange. Refunds are processed within 14 days, and made to the payment method used to purchase the item.
If you require an urgent replacement, you may wish to place a new order and request a refund for the unsuitable item.

  • Exchanges

    Exchanges are processed in the same way as returns. We would recommend placing a new order for any exchange items, especially if it is required urgently.

  • Ebay Orders

    If you placed your order on Ebay, please start your return through “My Ebay”, we will then give further instructions on how to return your item.

  • Amazon Orders

    If you placed your order on Amazon, please start your return using the 'Start your Return' button above. Please have your Gill order number handy. This will be on the paperwork you received with your order and is 10-14 digits long and starts with "AMZN".

  • Other Ways to Return

    Should the above returns method not be suitable, you can also return items at your own expense by sending them to:

    Ecommerce Returns
    Gill
    Manor House Road
    Long Eaton
    NG10 1LR
    United Kingdom

    Please use a tracked delivery service if using this option.

    If the item is faulty we will refund any delivery charges you incur. This does not affect your statutory rights.

  • EUROPEAN AND INTERNATIONAL RETURNS

    You can return any unwanted item within 30 days of delivery of the item for a full refund or replacement providing it is unused, in the original condition you received the item from us, and with all packaging and tags supplied by us intact.

    Customers in Australia, Canada and all EU countries (except Malta and Croatia) can return items using our returns portal where you will be charged a competitive shipping rate:



    All other countries, please return items to the address below, using a tracked delivery service:

    Ecommerce Returns
    Gill
    Manor House Road
    Long Eaton
    NG10 1LR
    United Kingdom

    If the item is faulty we will refund any delivery charges you incur. This does not affect your statutory rights.