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Our easy, 30 day returns policy

We want you to be totally happy with your new Gill product so we've made it easy to return your item.

You can return any unwanted item within 30 days of delivery of the item for a full refund or replacement providing it is unused, in the original condition you received the item from us, and with all packaging and tags supplied by us intact.

The cost of return postage is the responsibility of the customer.

Customers in Australia, Canada and all EU countries (except Malta and Croatia) can return items using our returns portal where you will be charged a competitive shipping rate.

For customers based in Europe, except Croatia and Malta, please start your return by clicking below:

For orders placed on Ebay and Amazon, please see sections below.

How to return items

1. Visit the returns portal to start your return by clicking the button above.
2. Enter your order number and postcode when prompted.
3. Select which item(s) you would like to return, and indicate the reason for the return.
4. Confirm your sender information.
5. Choose a return method. Depending on your location, different local options will be available.
6. Print your returns label.
7. You will then receive an email confirmation and regular tracking updates.
8. Please use the original packaging where possible, and apply the label to the package.

Once received we will process your return or exchange. Refunds are processed within 14 days, and made to the payment method used to purchase the item.
If you require an urgent replacement, you may wish to place a new order and request a refund for the unsuitable item.